Can I access my PETO profile through the website?
Currently PETO profile and all its glory is exclusive to the mobile app version. The current website will only give all relevant FAQs, informations, and 'contact us' links. It is possible that in the near future we might open all PETO mobile application functionalities on the website platform.
Can I change my language settings for PETO?
No, currently PETO is only available in English.
Where can I get a customer service? Where can I contact PETO support, troubleshooting or feedback?
You can contact by WhatsApp or phone to +6287887111243 or +6281288109799. Alternatively, you can email us at admin@petodate.com or go to Settings in the PETO mobile app, and then go to 'contact us'. There you can choose your contact type and then write your inquiry to us there and submit it.
Can I change my username after I signed up?
You can only use the same username for one email you registered. Your username is only unique to you, no one else will have the same username as yours.
Can I change my email after I signed up?
You can only use the same email adress for the assigned specific username.
Why can't I sign in?
Please check if the email adress or the password is correct. If you forgot the password you can ask us to reset your password by following the forgot password link, and check your email for the password reset link. After you have reset your password, you can log in with the password we gave you then you will be asked to input your new password. follow the steps then you're good to go!
How can I change my password?
You can go to settings (the button on the top right of your PETO homepage), type in your old password and type in your new password then tap on the 'set new password' button.
Why can't I sign in with Facebook?
If you cannot sign in with Facebook, then perhaps your device has trouble synchronizing with Facebook's API. Try signing up normally, it's almost as easy!
Why can't I sign in with Google?
If you cannot sign in with Google Plus, then perhaps your device has trouble synchronizing with Google Plus's API. Try signing up normally, it's almost as easy!
Where can I input my fullname to my profile?
You can got to the Profile, and tap on the 'me' button. There you can change or add your details including your fullname.
Why can’t I upload my photos?
Keep in mind that your picture can't exceed our picture's maximum size limit (1 MB)to be able to succesfully upload it.
Are my photos safe when I upload it to PETO?
Yes, we won’t distribute or sell the photos that you have uploaded to PETO (both your pets' or your own photo). On the otherhand, we cannot guarantee and safeguard other members' action. If they commit any misconduct that will be on their own account, but we are giving our maximum effort to prevent this from happening by not letting other member to save other members' picture.
Why can't I add another pet?
In PETO, one profile can have up to 3 pets. If you want to upload more than 3 pets you can; delete one pet and add another one or you can make a new profile by signing up and use another email to register.
How to edit my profile (both for my pet and myself)
You can edit your profile details anytime by tapping on the pencil-like button on the right side of the photo placeholder.
Can I input my pet's breedtype incorrectly? And what if I don't know what my pet's breedtype?
Yes you can, but we advise for the sake of your pet to find themselves a proper match and to prevent other members of reporting any scam report on your account, please do your homework and find out your pets' breed type. We will also provide a 'breed-type' weblink on top of the breedtype list to help you give valid informations on PETO.
What happens when I delete my pet?
Your deleted pet profile will be deleted permanently, but we will give you a confirmation message box before you want to delete your pet profile
What happens when I switch my default pet?
When you switch your default pet to another pet, the chosen pet will show on your homepage as your default pet profile that will be shown in 'PETOdate' and you'll also be playing as your default pet in the 'PETO hump game'. You can always go back and forth to change your default pet preferences.
How can I hide contact details? such as email or phone number?
To change such details you can go to 'settings' then set your privacy settings. you can choose whether you want to show your contact details or not.
How can I stop PETO from giving me notifications?
To set the notification settings you can go to 'settings' then set your privacy settings. You can choose whether you want to turn on/off your phone and mail notification.
What is the maximum numbers of photos that I can upload?
For each pet you can upload up to 5 photos per pet. For your own picture (profile picture), you can only upload 1.
Do I have to fill out all fields when adding my pets?
No, there are only several required fields which is highlighted red when you left it empty.
Do I have to fill out all my details on the 'me' profile?
No, but the more complete your profile is, the more other members will see you as a real profile and the more they can trust you as a responsible pet owner.
What are the photo formats that are alllowed to be uploaded?
Make sure that your photo/image formats are in .jpg and .png only.
How can I hide my account?
You can hide your by account by deactivating it through 'Settings' on the home page.
How can I delete my account?
You can delete your account, by going to 'Settings' on the home page and set your account status to 'Delete'.
How can I reactivate my account?
You can reactivate your account if you only deactivated it. To reactivate your account you can go to 'Settings' on the home page and set your account status to 'Active'.
I accidentally disliked a pet profile, can I get back to that profile?
Unfortunately, you cannot undo the choices you took in PETOdate.
How can I change my preferences?
You can change it by going to the 'PETOdate preferences' on the top right corner of PETOdate page.
I really like a pet profile on PETOdate, can I message the owner directly without being friends first?
Yes you can, but you need to have 1 PAWer Up point for every non-friend message on PETOdate.
How do I report a member/ an account?
You can report them by tapping to 'Report this profile' link on the bottom of the profile page on PETOdate.
PETOdate freezes when I play it? I can't do anything, what should I do?
Please check your Internet network quality, if the problem persists you can close the app and reopen it again.
How can I unfriend other member/user?
You can unfriend them by going to the friend page, and choose the 'unfriend user' button.
If I unfriend my friend, can I add them back?
Yes you can, but you need to add them by their username first or by PETOdate hook ups.
Can people I have unfriended still write me messages?
Yes, but you won't be able to receive it until you have become friends again either by re-adding their username or by PETOdate hook up.
Will I get notifications on my inbox when somenone added me as a friend?
Yes, you'll receive a notification on the inbox where you can open it and see who added you. Then you can decide whether to become friend by sending them the message or you can also block them.
Can I become friend again with people that I unfriended?
Yes, you can become friends with a blocked user by adding their username again or by hooking up on PETOdate.
Will they know if I unfriend them?
No, they won't.
What is the maximum number of friends?
You can have up to 500 friends. If you already have 500 friends, you can still have hookups on PETOdate but you won't get new friends.
How do I know if my message is sent?
You can tell if your message is sent by seing whether your message is on the conversation/dialog window and they have a lime green background on it.
How do I know if my message has been read?
You can't, our inbox and messaging services are not on a chatting platform. Our messaging platform is more like an email based platform. To get the latest message, you need to tap on the Refresh Inbox logo on the top right of the inbox page.
Can I send messages to non friend?
Yes you can. There are 2 ways of doing it, and both requires PAWer Up points. First, you can contact a non-friend straight from their profile on PETOdate. Second, you can tap on the broadcast message button on the top right of your Inbox page. You can broadcast to (non-friend) pet owners near you.
Can I receive messages from non friend?
Yes, but you have the final say whether you want to reply or delete and block the sender.
If I delete the notifications or chats on my inbox, can I get them back?
No, once deleted all the unwanted notifications or chat windows are permanently removed.
How many messages that I can send per day?
You can send as many messages as you want, there is no limit or whatsoever.
What is the Hump Game?
The Hump Game is a game that comes freely with the PETO app. It allows you to hump or attack other animals, as well as pets owned by other players. It is super fun! You have to try it.
How do I play the Hump Game?
For more detailed tutorial on how to play the Hump Game, you can view the Tutorial pages from the Hump Game main menu. You can also view it from the section of the web.
What do I get from leveling up in the Hump Game?
Every time you level up, you will get 5 points of PAWer Up. Your pet may also get a new title every 10 level ups. Your level and title will be visible by all visitors of your profile. If you reach level 99, you will receive a nice surprise from PETO!
I died! Do I have to start all over again from Level 1?
If your pet died in the Hump Game, only your number of fails, successes, and your success rate will reset. Your level and title will not reset, nor will your accumulated experience!
What happens to my Hump Game stats? Why does it reset?
Your stats, i.e. your number of fails, successes, and your success rate will reset every time you quit to main menu, quit the app, or the game is over. Don't worry, your level and title will not reset and are recorded permanently, even if you switch your default pet on your PETO profile!
I don't have a pet, can I play the Hump Game?
Yes, you can still play the Hump Game even if you don't have a pet! In this case, you will play as a ghost. If you play as a ghost, you can only hump other ghosts. Don't worry, your earned level and title won't reset if you decide to add a pet.
My pet is not a dog/cat/rabbit, can I play the Hump Game?
If your pet is anything other than a dog, cat, or rabbit, you will play the Hump Game as a ghost. If you play as a ghost, you can only hump other ghosts.
Does playing the Hump Game affect my stats in PETO?
Your level and title is shown in your profile when other people view your profile. You can also view it from your home page panel.
I can't play the Hump Game because it is very laggy. What should I do?
The Hump Game requires certain device specifications to run smoothly. It may not run properly in older or lower end devices. The minimum requirements to play the Hump Game smoothly are: 450MHz of GPU, 1.2GHz of processor, 1GB of RAM, and OS 5+ (for Android devices). Unfortunately, you have to meet the specification requirements in order to play it properly—but don't worry, if you can't play the Hump Game with your device, you can still do a lot of other things on PETO!
What do I get from spending PAWer Ups in the Hump Game?
Spending PAWer Ups in the Hump Game enables you to level up faster: every 5 points of PAWer Up gives 10x experience on a successful hump/attack. It also allows you to attack higher level members with normal difficulty!
What is a PAWard?
PAWards are awards that you may win when you met certain requirements and prerequisites. Other members can see your PAWards achievement. PAWards will give you and your pet extra prestige when you play the PETOdate. Pets with more PAWards tends to attract more hook-ups than one who have less.
How can I earn PAWards?
Each PAWards is unique and have its own requirements. To see all the PAWards and its requirements you can go to the main page and tap on the PAWard badges just above the Shop Icon
How does PAWard work? Can one PAWard that my pet A has, be shared with my pet B and pet C?
Some PAWards can be shared between profiles such as PAWards you received after you reach certain requirements from PETO Shop, Services and Rescue. On the other hand, some PAWards only belong to one pet, for instance pet A (because pet A got heaps of likes from other members).
If I delete my pet that already have PAWards, will it be forever lost?
Unfortunately yes. When you delete your pet profile, all of the attributes and details that are associated with your pet will also be deleted. The good thing is, some PAWards are associated with you as the pet owner not the pets. These kinds of PAWards will always be yours as long as your account is not deleted.
What can I do with PAWer Up?
You can use your PAWer Up points to: chat with non-friends for 1 points, broadcast messages to pet owners near you for 5 points, and for 5 points of PAWer Up you can get 10x experience of successful hump/attack and hump/attack higher level members with ease.
How I can purchase PAWer Up?
You can purchase PAWer Up at the 'PAWer Up!' page by tapping the 'PAWer Up!' button at the home page. Tap the Purchase 'PAWer Up!' button at the bottom, select the package that you wish to buy, and you will be prompted to buy the selected package.
Will I get a payment receipt for every PAWer Up purchase?
You will get a payment receipt mailed to the e-mail address associated with your App Store or Google Play Store account. You will also get a notification on your PETO inbox.
Can I receive my historical PAWer Up transactions?
You can access your historical PAWer Up transactions directly from the App Store and Google Play Store. Please go for more details about reviewing purchase history from the App Store, and for more details about reviewing purchase history from the Google Play Store.
How can I change my payment details?
You can always change your payment details before your make a payment. Before every purchase you will be asked to input and/or confirm your payment details from your payment methods to your payment credentials. You can change your payment details from the Contact Details part of your Customer Profile. To access Customer Profile, go to PETOShop and tap the 'customer profile' icon next to the 'cart' icon. From there, select Contact Details at the navigation bar on top. You can also change your payment details when you make a transaction on PETOShop and PETO Services.
Why can't I use the 'Shop' services?
When you can't access to 'Shop' the main reason will be due to the 'Shop' service is not yet available in your region or we are having a system maintenance. When it is readily available we will notify you via in-app inbox and also to your registered e-mail.
Why is there a notification that says that 'Services' is not yet available? How will I know if it's available?
When you can't access 'Services', the main reason is that our 'Services' are not yet available in your region or we are having a system maintenance. When it is readily available we will notify you via in-app inbox and also to your registered e-mail.
Why is there a notification that says that 'Rescue' is not yet available? How will I know if it's available?
When you can't access 'Rescue', the main reason will be due to the 'Rescue' services are not yet available in your region or we are having a system maintenance. When it is readily available we will notify you via in-app inbox and also to your registered e-mail.
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